Our services
Spirit SCS is focused upon delivering high quality services in niche product areas. We are an alternative to the one size fits all providers and our core strategy is to create individual service specifications where our clients need differentiation and commitment to fulfilment of their own objectives.
All our services are underpinned by our founding principles – individual ownership and accountability, total immersion in responding to the needs of the customer, never compromising on quality and service, being adaptable, flexible and responsive.
Spirit Portfolio
A specialist approach to supporting insurers, brokers and MGA’s across niche products, where individual considerations apply and specific solutions are created in partnership with the client.
Focusing upon low volume books, Spirit Portfolio allows the client to access expertise and a dedication to service excellence where every claim is treated as unique.
Spirit Prestige
A new approach to the niche requirements of the High & Mid Net Worth market.
Spirit Prestige provides a fully integrated service focused upon expert customer management and high quality delivery within a project management approach, including the management of all H&MNW restoration, repair and replacement services.
Spirit CPM
Spirit Claims Project Management sets new standards in the handling of complex and large losses.
Our differentiated project managed solution is driven by the underlying principle of individual ownership and accountability Our highly skilled project managers own all activity and do not leave the customers side until the claim is complete.
Water Spirit
Our response to the increasing demand for specialist management of water damage claims.
Water Spirit offers a truly integrated solution with ownership and accountability by a single resource, no hand off’s during the lifecycle and management of all aspects of supporting the customer through to completion of the claim.
Spirit Consult
Spirit allows access to a range of vastly experienced, expert resources from across the claims industry and beyond.
Alongside our Portfolio offering, we provide insurers, brokers and MGA’s with consultancy services to support the development of their claims strategy and continuous improvement plans, including supply chain and regulatory insight.
What we do...
Spirit is able to offer portfolio specific claims management services across all product lines and perils. Our primary capabilities include:
- Claims Project Management – a new approach to ownership and accountability
- Loss Adjusting Services – technical expertise where it adds value
- Inspection & Validation Services – field based inspection and information gathering
- Building Reinstatement Management – high quality project management and repair
- Water Damage Restoration – fully managed recovery and repair
- Supply Chain Management – accountability for supplier delivery across all commodities
- Desktop Validation – remote validation and resolution of claims
- Surge Solutions - working with clients to preserve capacity and service delivery during periods of high demand
- Audit & Consultancy – technical and procedural support for compliance purposes
- Marketing & Underwriting – insight and support for product development, sales and underwriting initiatives
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