That's the Spirit
Our Motivation for Change
Spirit SCS was born out of a view that large parts of the insurance claims supply chain are perhaps not best served by the generic solutions offered by the large, mainstream loss adjusters and outsourced management companies.
We believe that there is a lack of choice for those with responsibility for smaller portfolios of claims in specialist product areas within the domestic and commercial claims sector.
Spirit is our response to that demand.
The Spirit Way
Spirit is designed to give insurers, brokers and MGA’s an ability to source a tailored solution for small volumes of work. Every claim is important to us and we work with clients to build a service specification which aligns with their customer base and the nature of the risks involved across the book.
Our involvement must add value and provide absolute flexibility in terms of which parts of the claims journey we have involvement in.
We do not use technology for technology's sake and prefer to focus upon personal ownership and accountability to guarantee exceptional levels of customer service.
Having the Right Spirit
Our approach is built upon our underlying values: -
Simplicity
Honesty
Adaptability
Accountability
Dedication
These values are applied to both our partnerships with clients, as well as our approach to serving customers. Our culture is one where everyone involved has the same passion for excellence and commitment to quality.
Kindred Spirit's - Our people
The fundamental driving force behind Spirit is the passion and commitment to engage and inspire the best people in the claims industry to achieve a new standard in customer service quality and excellence.
Technical excellence is delivered by highly qualified and experienced insurance and supply chain experts, but this is overlaid by a new approach to the attitudes and behaviours necessary to offer a differentiated service. Motivational reward frameworks linked to customer service measures ensures all our people and supplier partners are dedicated to attaining new levels of customer satisfaction.
This approach allows us to apply our principles and ethos on a client by client, customer by customer and claim by claim basis, to provide absolute visibility and transparency of performance. This commitment to new performance standards is what sets Spirit apart.
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